Refund Policy

1. Overview

Vanguard Merchants is a service of Vanguard Strategies Group LLC, a Wyoming limited liability company. We stand behind the quality of our services and want every client to feel confident in their investment. This Refund Policy explains when and how refunds are issued for subscriptions, one-time purchases, and custom service engagements.

2. Subscription Plans

Subscription fees are billed in advance on a monthly or annual basis, depending on the billing cycle you select at checkout. Because our services are delivered digitally and begin immediately upon payment, subscription fees are generally non-refundable once a billing cycle has started.

• Monthly plans: You may cancel at any time. Cancellation stops future charges but does not refund the current billing period. You retain access until the end of the period you have already paid for.
• Annual plans: You may cancel at any time. If you cancel within the first 14 days of an annual subscription and have not materially used the services, you may request a prorated refund of the unused portion. After 14 days, annual subscriptions are non-refundable but remain active until the end of the paid term.

3. One-Time Purchases & Digital Products

One-time purchases (such as individual digital products, ad creative packs, or audit reports) are eligible for a full refund within 7 days of purchase, provided the deliverable has not been downloaded, used, or deployed. Refund requests made after 7 days, or for products that have already been delivered and consumed, will be evaluated on a case-by-case basis.

4. Custom Service Engagements

Custom projects (web design, branding, reputation defense campaigns, and similar engagements) are scoped and quoted individually. Refund eligibility for custom work depends on the terms outlined in your signed service agreement. In general:

• Work that has not yet begun is fully refundable.
• Work in progress is refundable on a prorated basis for the uncompleted portion.
• Completed and delivered work is non-refundable.

5. How to Request a Refund

To request a refund, contact us at clients@vanguardmerchants.com or call +1 (442) 249-8705. Please include your account email, the charge date, and the reason for your request. Refund requests are reviewed within 5 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

6. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Most disputes can be resolved quickly through our support team. Initiating a chargeback without first contacting us may result in account suspension and may delay resolution.

7. Exceptions

Refunds will not be issued for: (a) services used in violation of our Terms of Service; (b) accounts terminated due to abuse, fraud, or policy violations; or (c) partial months of service on monthly billing cycles. We reserve the right to deny refund requests that we determine, in good faith, to be fraudulent or abusive.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Vanguard Strategies Group LLC
1309 Coffeen Ave, Suite 1200
Sheridan, WY 82801
clients@vanguardmerchants.com
+1 (442) 249-8705